Refund and Returns Policy
Last Updated: [Add Date]
Company: Diamond Truck Parts (DTP)
Website: diamondtruckparts.com
At Diamond Truck Parts (DTP), we are committed to providing high-quality truck and trailer parts. If you are not fully satisfied with your purchase, please review our Refund and Returns Policy below.
1. Eligibility for Returns
Returns are accepted within 7–30 days from the date of purchase, provided the item is unused, in original condition, and in its original packaging. Proof of purchase is required for all returns.
2. Non-Returnable Items
The following items are not eligible for return or refund:
- Custom-made or special-order parts
- Electrical components once installed
- Items damaged due to misuse, improper installation, or negligence
- Clearance or final-sale items
3. Return Process
To initiate a return, please contact us at info@diamondtruckparts.com with your order details. Once approved, you will receive instructions for returning the product.
Customers are responsible for return shipping costs unless the return is due to our error or a defective product.
4. Refunds
Once the returned item is received and inspected, we will notify you regarding approval or rejection of your refund.
Approved refunds will be processed back to the original payment method within 5–10 business days.
5. Exchanges
We only replace items if they are defective or damaged upon arrival. If you need an exchange, please contact us within 48 hours of receiving the product.
6. Damaged or Defective Products
If you receive a damaged or defective item, please notify us immediately with photos and order details so we can arrange a replacement or refund.
7. Restocking Fee
A restocking fee may apply to certain returned items depending on product type and condition.
8. Shipping Delays & Lost Items
Diamond Truck Parts is not responsible for delays caused by shipping carriers or customs. Claims for lost items must be submitted within a reasonable timeframe.
9. Changes to This Policy
We reserve the right to update or modify this Refund and Returns Policy at any time without prior notice.
10. Contact Us
If you have any questions about this Refund and Returns Policy, please contact us:
Diamond Truck Parts (DTP)
📍 1136 Matheson Blvd E., Mississauga, ON L4W 2V4, Canada
📧 info@diamondtruckparts.com